Boston PulseLocal: Driving a Strong Partnership between Sales & Customer Success

Boston
May 9, 2019, 6 p.m.

About this event

As a CSM, it’s absolutely essential that you have a tight partnership with your sales team. But as anyone in Customer Success will tell you... that's not always the case.

From handoffs, to upgrades and even renewals, there are so many moving parts to a customer's journey that details are bound to be missed, and it starts to seem almost impossible to be perfectly aligned with your Sales partner.

Well, on May 9th, we’re putting the best and the brightest in Boston to the test. You’ll have an opportunity to show Sales and Customer Success leaders how you achieve a strong partnership between the two departments at your organization.

Expect to walk away with new ideas, tactical processes you can implement at your organization, and, of course… some new Customer Success friends!

Here's the basic agenda:

  • 6:00 pm Networking and snacks
  • 6:15 pm Introductions of judges and event logistics
  • 6:30 pm Groups brainstorm on what the ideal Sales & CS Partnership looks like
  • 7:00 pm Each group has 3 minutes to present their findings
  • 7:30 pm Learnings & wrap up

Keynotes

Josh Allen

Josh Allen

Drift

Chief Revenue Officer
Ryan Barry

Ryan Barry

Zappi

Chief Revenue Officer
Julie Hogan

Julie Hogan

Drift

VP of Customer Team
Kim Rose

Kim Rose

Buildium

VP, Customer Success & Support

When

May 9, 2019
6 p.m. - 9 p.m.

Where

Drift Headquarters
222 Berkeley Street, Floor 7 Boston, 02116

Organizer

Christina Cronin

Christina Cronin

Drift

Manager, Customer Success
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Communities for customer success leaders

PulseLocal is a community of Customer Success professionals across the world who meet regularly to network, learn and share best practices.