During this series, you’ll get to hear real, candid conversations around how teams are coping, managing and excelling during these strange times.
Series 1 Description:
Our first conversation will happen Wednesday, September 16th at 5:30pm PT and will focus on managing a team in the time of Covid. Our panel discussion will be comprised of managers, executives and individual contributors talking about keeping a team motivated during a down-turn and staying sane in the process.
Join us as we hear from Customer Success advocates from Wrike, Johnson & Johnson, and Mitek Systems talk about how they are adapting to work and team challenges brought on by the new normal. Leadership from ServiceNow will be moderating.
This 4 part series will be virtual and all Customer Success enthusiasts from around the world are welcome to attend. Attendance is free.
Zoom Conference Details:
Join from PC, Mac, Linux, iOS or Android: Click Here to Join
Or iPhone one-tap
US: +13462487799,,96516009051# or +16468769923,,96516009051#
Webinar ID: 965 1600 9051
For additional resources, the Customer Success Association provides resources to the Customer Success community, including The Customer Success Forum on LinkedIn and the Customer Success Jobs Board. Associate membership is free to all CS professionals.
Vice President, Client Success OrganizationSee Bio
Johnson & Johnson
Director, Service SuccessSee Bio
Customer Success ManagerSee Bio
Over his 20+ years career, Amir has led organizations in the technology, government, retail, healthcare, financial services, and consulting sectors in the US, Egypt, Peru, and Chile. Before joining Wrike, Amir was a senior leader at both Rocket Fuel and Medallia, and a strategy consultant at PricewaterhouseCoopers and Booz Allen Hamilton.
A world traveler, Amir has visited 33 countries and 32 states, speaks English, Arabic, and Spanish, and is an avid scuba diver. He lives with his wife and his two and 1/2-year-old daughter in San Diego, CA. Every morning you can find Amir indulging his inner coffee snob over a cup of Sulawesi Toraja or Sumatra Mandheling
For the past 25 years, Tawnya has been working in the medical device market, working with Auris Health, Acuson, Siemens Medical Solutions, Imorgon, and Carestream Health. Her experience ranges from operationalizing/commercializing activities, product management, asset management, and field sales of both products and services in both diagnostic imaging and medical informatics, and she has always had a special interest in working with clinicians to understand and optimize their workflows to create a better clinical experience, patient experience, and patient outcomes. She is now applying this depth of experience to embed the role of customer success in the medical device market. In her free time, she is hiking with her four kids and husband, or on the sidelines of a soccer pitch, basketball court, or baseball diamond. Tawnya earned her BS in Business Administration from the Orfalea College of Business at Cal Poly, San Luis Obispo.
Rachel Jugai has been in the Customer Success space for almost 7 years. She started her career in software training and customer support, which has allowed her to gain a well-rounded perspective of the customer, their experiences and also their product needs. Originally, from the midwest, Rachel is a Point Loma Nazarene grad and has been living in San Diego for the last 12 years.
PulseLocal is a community of Customer Success professionals across the world who meet regularly to network, learn and share best practices.