At the next San Diego Pulse Local, we'll discuss Outcome-Based Customer Success (CS) and the opportunities an outcome approach creates for CS professionals. We will be joined by Paul Henderson, the founder of Outcome Leaders. Prior to Outcome Leaders, Paul ran the Asia Pacific region for an enterprise software company where he designed and successfully ran an outcome program. Paul will discuss why SAP, Salesforce, Adobe, Mulesoft, ServiceNow and many more have adopted an outcome approach. He'll provide insight on why an Outcome-Based program is important, how to run a cohesive program and the leadership role he believes CS must take in the process.
Event date: Tuesday, November 12th @5:30 pm
WeWork Downtown San Diego
600 B Street
San Diego, CA 92101
(Meet on 3rd floor where Mike will escort you to the 7th - conference room 7E)
Founder - Outcome Leaders
Paul Henderson, Founder of Outcome Leaders and Author of 'The Chief Capability Officer - Delivering the Capability to Execute' and Coordinated Capability, a book and methodology for assessing an organization's capability to execute strategies, and for developing and driving an ongoing program of improvement.Read More
Paul Henderson is the founder of Outcome Leaders. Prior to Outcome Leaders, Paul ran the Asia Pacific region for an enterprise software company. Leading 200 people across nine countries, he designed and successfully ran an outcome program for over five years. He then spent one and a half years researching and writing his second book; ‘The Outcome Generation’.
PulseLocal is a community of Customer Success professionals across the world who meet regularly to network, learn and share best practices.