PulseLocal San Diego (11/12) Event: Outcome-Based Customer Success (CS) Programs

San Diego
Tue, Nov 12, 2019, 5:30 PM (PST)

About this event

At the next San Diego Pulse Local, we'll discuss Outcome-Based Customer Success (CS) and the opportunities an outcome approach creates for CS professionals. We will be joined by Paul Henderson, the founder of Outcome Leaders. Prior to Outcome Leaders, Paul ran the Asia Pacific region for an enterprise software company where he designed and successfully ran an outcome program. Paul will discuss why SAP, Salesforce, Adobe, Mulesoft, ServiceNow and many more have adopted an outcome approach. He'll provide insight on why an Outcome-Based program is important, how to run a cohesive program and the leadership role he believes CS must take in the process.

Event date: Tuesday, November 12th @5:30 pm


WeWork Downtown San Diego

600 B Street

3rd Floor

San Diego, CA 92101

(Meet on 3rd floor where Mike will escort you to the 7th - conference room 7E)


Paul Henderson

Paul Henderson

Founder - Outcome Leaders

Paul Henderson, Founder of Outcome Leaders and Author of 'The Chief Capability Officer - Delivering the Capability to Execute' and Coordinated Capability, a book and methodology for assessing an organization's capability to execute strategies, and for developing and driving an ongoing program of improvement.

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Tuesday, Nov 12
5:30 PM - 7:00 PM (PST)


WeWork Downtown San Diego
600 B Street, 3rd floor San Diego92101


  • Tiffany Morin

    Tiffany Morin

    San Diego PulseLocal

    Head of Customer and Partner Success

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  • Jen Clark

    Jen Clark


    Customer Success Advocate

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  • Josh Zamora

    Josh Zamora


    Customer Success

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Communities for customer success leaders

PulseLocal is a community of Customer Success professionals across the world who meet regularly to network, learn and share best practices.