Join us as we discuss how to best collect, share, and utilize customer insights data to support our customers and grow our companies. This will be a panel discussion from the Customer Success and User Experience perspectives. After the panel, we will breakout into smaller groups to focus on topics of interest including
(1) How to ID opportunities created/influenced by CS
(2) Tools we use and love
(3) Customer Segmentation.
Notes for the event:
- Arrive before 7pm. After 7pm, the elevators require badge access.
- Parking (reference map): Do not enter the garage from 112th Ave NE. Instead, enter from NE 8th St. and look for parking open to the public towards the restaurants.
Director, Customer SuccessSee Bio
Director of ResearchSee Bio
With her 20 years of experience in software focusing on professional services and adoption, Sandy has built a career helping create wildly successful customers. She thrives in helping her customers find their "Aha Moment". Today, Sandy is a regional Director of Customer Success at Apptio where she manages the Standard, Premier and the Managed Service teams. Outside of work she enjoys chasing after her two young boys and old dog.
For the last 20 years, Lada has been building better experiences for customers, partners, and employees. She coaches businesses on how to turn customer insights into innovative products, sustainable business strategies, and better organizational culture.
Lada is a practitioner, a manager, and a trainer. She started in cross-cultural management development, built design and research capabilities within leading hi-tech companies, led experience strategy work for an award-winning consultancy, and established a firm that helps businesses embrace customer-focused innovation. Along the way, she co-founded a professional organization that grew to over 80,000 members and 170 chapters worldwide.
She loves challenge, holds candor above diplomacy, and has unlimited passion for what she does.
PulseLocal is a community of Customer Success professionals across the world who meet regularly to network, learn and share best practices.