In this event, we're deep diving on how to approach understanding your customers in a holistic and actionable way. We will begin the event with an open discussion about customer health score best practices and finish it with Lincoln Murphy as our keynote speaker on measuring customer outcomes.
Irit Eizips is a thought leader and innovator in the area of Customer Success, with over 20 years of experience helping a diverse list of clients from small businesses to Fortune 100 clients achieve success. Prior to founding CSM Practice, she served as an early member of Gainsight executive team and took an active part in launching the disruptive SaaS movement of 'Customer Success'. Irit is consistently featured in blogs, podcasts, books, industry events and annual conferences as a subject matter expert on customer success strategy and operations. Each year, since 2014, Irit has been voted top influencer in the Customer Success community. She is the CEO for CSM Practice, a boutique consulting firm specializing in outsourcing services for customer success operation management. The firm empowers their clients by accelerating customer success initiatives and ensuring those are aligned with best practices.
PulseLocal is a community of Customer Success professionals across the world who meet regularly to network, learn and share best practices.